1. Who We Are

BookExperts is a UK-based digital platform that connects Clients with independent Experts (such as barbers, beauticians, and wellness professionals) for booking and communication purposes.

If you have questions about this Privacy Policy, please contact us:

2. Information We Collect

We collect personal information to create accounts, enable bookings, and improve the platform experience.

We do not currently process or store payment card information.

3. How We Use Your Information

We use your personal information to:

• Create and manage your account
• Connect Clients with Experts and manage appointments
• Send booking confirmations, reminders, or updates
• Improve our platform, security, and user experience
• Respond to enquiries and provide customer support
• Comply with legal obligations and prevent misuse

We will never sell or rent your data to any third party.

4. Legal Basis for Processing

Under UK data protection law, we process your personal data based on:

• Consent (when you create an account or agree to notifications)
• Performance of a contract (to provide our booking services)
• Legitimate interests (to maintain security, prevent fraud, and improve our platform)
• Legal obligations (when required by law enforcement or regulators)

5. Data Sharing

We may share limited information with:

• Experts and Clients: to complete bookings and communicate.
• Service Providers: trusted companies that help us operate BookExperts (e.g. hosting, analytics, email delivery).
• Legal Authorities: when required by law or to protect our users and platform.

All partners are required to keep your information secure and use it only for agreed purposes.

6. Data Storage and Security

Your information is stored on secure servers with encryption and access controls in place.

We take reasonable steps to protect your personal data from loss, misuse, or unauthorised access.

If a data breach occurs, we will notify affected users and regulators as required by law.

We only keep your data for as long as necessary to provide our services or comply with legal requirements.

7. Your Rights

Under the UK General Data Protection Regulation (GDPR), you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent for data use
• Restrict or object to certain processing
• Data portability – request a copy of your data
• Complain to the Information Commissioner's Office (ICO) if you believe your data has been mishandled: www.ico.org.uk

To exercise your rights, contact us at bookexperts@gmail.com.

8. Cookies and Analytics

We use cookies and analytics tools to understand how people use BookExperts and improve performance.

Cookies are small text files stored on your device. You can control or delete cookies through your browser settings, but disabling them may affect functionality.

9. Children's Privacy

BookExperts is not intended for users under 16 years old.

We do not knowingly collect data from children. If we learn that we have accidentally collected information from a minor, we will delete it promptly.

10. International Transfers

We primarily store data within the United Kingdom.

If data is processed outside the UK (for example, by a third-party hosting provider), we ensure that adequate safeguards are in place, consistent with UK GDPR standards.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

If significant changes are made, we will notify users by email or through the app.

The latest version will always be available on bookexperts.co.uk.

12. Contact Us

If you have any questions or concerns about how we handle your data, please contact us: